On Customer Month, FINCA DRC is pleased to announce that it has obtained the Customer Protection Certification – Silver Level, issued by MFR, according to the Cherry + SPTF methodology.

Indeed, this international recognition attests to our commitment to the highest standards of customer protection, in particular through:

Transparency,
Fair and respectful treatment,
The prevention of over-indebtedness,
Data confidentiality,
Responsible pricing.

With an overall compliance rate of 95.8%, FINCA DRC is positioned among the financial institutions most concerned about the well-being of their customers.

This Customer Month, we renew our commitment to serve with responsibility, respect and excellence, because at FINCA, the customer is at the heart of our mission.