Customer Protection

At FINCA DR Congo, customer needs and feedback are our top priority. We recognize the uniqueness of each customer and ensure their voices are heard.

Guided by our commitment to prioritize customer interests, FINCA DR Congo adheres to the principles of client protection in microfinance. We value building long-term, strong relationships based on warmth, trust, and responsibility.

We uphold each Client Protection Principle by offering suitable products, preventing over-indebtedness, ensuring transparent terms and pricing, safeguarding customer privacy data, and maintaining effective mechanisms to respond to customer feedback professionally.

We encourage all stakeholders, including employees, shareholders, clients, contractors, vendors, and regulators, to report any actual, potential, or suspected instances of misconduct.

Your feedback, suggestions or complaints can be submitted via the following channels:

Online Form

Note: Letters, phone calls and emails are treated with care and confidentiality by FINCA DR Congo.